FAQ

Frequently asked questions

Everything about how YesPile works: what the AI changes and what stays locked, the Yes Score, credits, and your data. Can't find your answer? Our guides go deeper on resume strategy itself.

  1. 📄Step 1

    Upload once

    Drop in your resume (PDF or Word). We read it automatically.

  2. ✨Step 2

    Optimize in one click

    One button optimizes your resume; add a cover letter or application answers if the job needs them.

  3. 🚀Step 3

    Apply and land in the yes pile

    Download and apply. A free Yes Score and reviewing changes are optional.

🌱 Getting started

What is YesPile and what does it actually do?+

YesPile tailors your existing resume to a specific job posting. You upload your resume once; for each job, you paste the posting and YesPile shows a free match score (the Yes Score), then rewrites your resume in the job's language: it reorders your most relevant experience, mirrors the posting's vocabulary, fills in role-appropriate detail the job values, and tightens your summary, while your jobs, titles, dates, and degrees stay exactly as they are. You review every change side by side before accepting it, then download a recruiter-ready PDF or Word file. It also drafts matching cover letters, answers a job's application questions, and automatically logs every job into an application tracker. A Chrome extension lets you do all of this right from a job posting.

How do I get started?+

The fastest way is the free try-it tool at yespile.app/try: upload your resume, paste a real job posting, and watch it get optimized - no account or card needed. When you're ready, create a free account (still no card), upload your current resume (PDF or Word), and YesPile reads it automatically, with no forms or retyping. You start with 5 free credits, enough to tailor 5 resumes or mix resumes and cover letters. Checking your match score against any job is always free and doesn't use credits.

Can I try it before creating an account?+

Yes. The try-it tool at yespile.app/try runs the real optimization on your actual resume against a real job posting you choose, free, with no account and no card. It shows you the biggest changes it made and how they map to the posting. If you then sign up, you can claim that optimization into your new account, so nothing is wasted.

Do I need to install anything?+

No. The web app runs entirely in your browser: you paste a job description (or the job's URL) and everything happens there. There's also a YesPile Chrome extension that lets you work right from a job posting, but it's an enhancement, not a requirement. The web app does everything on its own.

What file formats can I upload, and what do I get out?+

Upload your resume as a PDF or a Word document (.docx or .doc). On the way out, you can download your tailored resume as a PDF or a Word (.docx) file, both in a clean, single-column, ATS-friendly layout. Cover letters export the same way.

My resume is rough or outdated. Should I fix it before uploading?+

Upload it as-is. YesPile parses what you have, and you can edit any section in the built-in editor afterwards. It's usually faster to fix things there than in a word processor. After it optimizes for a job, it also asks you a few quick questions to add real numbers where they'd strengthen your story.

🔍 How the AI works & what stays locked

Does YesPile make things up on my resume?+

Your record is locked: your employers, job titles, dates, locations, education, certifications, contact details, and any number already on your resume stay exactly as they are, and every job you list is kept - YesPile never adds a job you didn't have or drops one you did. What it does do is present those real roles at their strongest for the posting: within each role, it can fill in realistic, role-appropriate accomplishments the job values, modest numbers where your bullets had none, and skills that are standard for that role. A check after every optimization flags anything that breaks those locks or any number that looks implausible, and you review every line side by side in the optimize view, keeping, editing, or removing anything before you download. You're always in control of what goes out, so only keep what you can speak to in an interview.

Then what does 'tailoring' actually change?+

Three things. Order: your most job-relevant bullets and skills move to the top, where the 7-second recruiter skim actually lands. Vocabulary: work you genuinely did gets described in the posting's own terms (your 'client coordination' becomes their 'stakeholder management': same fact, searchable phrasing). Emphasis: your summary is rewritten to position your real background against this job's top requirements, and irrelevant material is trimmed. Detail: within your existing roles, it can add realistic accomplishments and skills that someone in that role would have and that the posting values. Your employers, titles, dates, and degrees never change.

What about numbers and metrics? Can the AI add those?+

Yes, within limits. Numbers already on your resume are never changed. Where a bullet has no number, tailoring can add a modest, believable one that fits your role, company size, and seniority, and a check flags any number that looks implausible. After it optimizes your resume, YesPile also asks you a few short, plain questions about the work (for example, 'roughly how many tickets per week?') so you can swap in your real figures. Answer as roughly as you like, or skip any you're unsure of. Every number shows up in the optimize view for you to keep, edit, or remove before you download, so make sure the ones you keep are ones you can stand behind.

Will my resume sound like generic AI text?+

The tailoring engine is grounded in two concrete documents (your real resume and the specific posting), which is what prevents the interchangeable 'AI sludge' tone. Output stays in your voice, just sharper and aligned to the role. And because you approve each change in the optimize view (and can revise any section with free follow-up prompts, like 'make this bullet punchier'), nothing leaves without sounding like you.

Can recruiters or ATS software tell I used an AI tool?+

There's nothing to detect: the output is your own roles, professionally phrased, in a standard single-column document, indistinguishable from a resume you spent two hours tailoring by hand. What screeners actually notice is keyword stuffing and over-the-top claims, which is why YesPile keeps added numbers modest and believable and flags anything that looks implausible for you to review.

Why does tailoring even work? Isn't it just cosmetic?+

Because applications fail at two checkpoints that have nothing to do with your qualifications: recruiter keyword searches (synonyms don't match: if they search 'account management' and you wrote 'client relations', you're not in the results) and the ~7-second human skim (evidence buried in bullet four of job three effectively doesn't exist). Tailoring fixes findability and visibility for experience you already have. That's not cosmetic; it's the difference between being seen and not.

🎯 The Yes Score

What is the Yes Score?+

A 0–100 match score between your resume and a specific job posting, computed by AI analysis of how well your experience covers the role's stated requirements. It comes with a requirement-by-requirement breakdown showing what you cover, what you partially cover, and what's missing, so you know before applying whether the job is worth a credit, and before that, whether it's worth your time.

Is the Yes Score really free? What's the catch?+

Really free, with a generous daily limit to prevent abuse. No catch: the score is how you decide where to spend effort, and we'd rather you tailor for five right jobs than fifty wrong ones. Checking the same job again is still free.

What's a 'good' Yes Score? Should I skip low-scoring jobs?+

As a rule of thumb: 70+ means you meet most stated requirements and tailoring will mostly be about visibility. That's strong territory. 50 to 70 is borderline: read the breakdown and see whether the gaps are deal-breakers ('must have RN license') or tiebreakers ('familiarity with Figma a plus'). Below 50, your application is a long shot regardless of how well it's written; applying to fewer, closer jobs raises every downstream rate. The score's real value is making that targeting decision explicit instead of a vibe.

💳 Credits & pricing

How does the credit system work?+

Simple unit pricing: 1 credit optimizes 1 resume for a job, 1 credit writes a cover letter for that job, and 1 credit answers that job's application questions. Those last two are fully independent, so you pay only for what you actually need: a cover letter without the answers, or the answers without a cover letter. Yes Scores are always free, and once you've optimized a resume, refining it with follow-up prompts (e.g., 'emphasize leadership more') is free too, up to a fair-use limit of 10 per resume. Optimizing the same job again is a fresh tailored resume, so it uses another credit. You get 5 free credits at signup, and credits never expire.

What do credits cost?+

Two one-time packs: 50 credits for $10 (20¢ each) or 150 credits for $25 (17¢ each). For heavy stretches there's a Weekly Pass (75 fresh credits every week for $9/week, auto-renewing and cancellable anytime) and the Unlimited Week: $18 one-time for 7 days of unlimited tailored resumes, cover letters, and application answers with no counting. Buying the Unlimited Week never touches your existing credit balance.

Why credits instead of a monthly subscription?+

Because job searches are sprints, not subscriptions. Most people apply intensively for a few weeks and then stop, while a monthly plan quietly bills them for months they don't use. Credits match the actual shape of a job hunt: buy what you need, use it whenever (credits never expire), and go unlimited only for the week you're applying everywhere.

What happens if a generation fails? Do I lose the credit?+

No. Credits are deducted only for completed work. If a generation fails on our end, the credit is automatically refunded to your balance. You can see every deduction, refund, purchase, and bonus in the credit history on your Credits page.

How do referrals work and what do I get?+

Every account has a personal referral link (on your Dashboard, Credits, and Settings pages). When a friend signs up through it, you earn 15 free credits and they start with 20 instead of the usual 5. There's no limit: refer five friends and that's 75 free credits, more than a full job-search sprint's worth.

How do I manage billing, get receipts, or cancel the Weekly Pass?+

The 'Manage billing & subscriptions' link on the Credits page opens a secure Stripe billing portal where you can cancel the Weekly Pass anytime, update your card, and download invoices. All payments are processed by Stripe; YesPile never sees or stores your card number.

Do you offer refunds?+

Failed generations are refunded automatically and instantly. For purchases, if something went wrong (a double charge, a purchase you didn't intend), contact us and we'll make it right. Unused credit packs are refundable within 14 days of purchase if you haven't spent from them.

I have a promo code. Where do I redeem it?+

On your Credits page, under 'Have a promo code?'. Enter the code and it's applied instantly: depending on the code, you'll get free credits added to your balance or days of unlimited resumes, cover letters, and answers. Each code works once per account.

⚡ Features: cover letters, answers, the tracker & finding jobs

How do cover letters and application questions work?+

They're two separate features, each 1 credit, so you buy only the one you need. After you optimize a resume for a job, one credit drafts a matching cover letter from your real resume and that specific posting (concrete, under a page, and free of 'I am writing to express my enthusiasm' filler). Separately, one credit answers that job's application questions: you paste the screening or supplemental questions and get grounded first drafts written from your actual experience, for as many of that job's questions as it has. You can copy or edit everything before you send it. Each of these is its own credit, separate from the one that optimizes your resume, so if you only want the cover letter (or only the answers), that's all you pay for.

What if I don't like part of the tailored resume?+

Three options, all free: edit any line directly in the optimize view; reject individual changes (keeping your original wording for just that line); or use a revision prompt (plain-English instructions like 'make the summary shorter' or 'emphasize the management experience') which surgically updates the draft. Revisions are free up to 10 per generation.

What does the application tracker do?+

Every job you tailor for is automatically logged with the company, role, date, and your Yes Score. No data entry. You can update each application's status (applied, interviewing, offer, rejected) as things progress, which turns your job search into data: two weeks in, you'll know your real application-to-interview rate and whether something needs fixing.

Can I keep multiple base resumes?+

Yes. You can store multiple resumes (e.g., a data-analyst version and a product-manager version) and choose which one to tailor for any given job. One is marked primary and used by default.

Can YesPile help me find jobs, not just apply to them?+

Yes, and it's free. The Find Jobs page turns the roles you want, your location (or remote), and how recent the posting should be into one search that sweeps 11 job-board networks at once - Greenhouse, Lever, Ashby, Workday, and more. Because it searches companies' own job pages directly, you often catch openings before they appear on LinkedIn or Indeed. You can save searches and rerun them daily in one click.

🧩 Chrome extension

Is there a browser extension?+

Yes. The YesPile Chrome extension lets you work right from a job posting on LinkedIn, Greenhouse, Lever, Workday, and most job boards. From the posting you can see your free Yes Score, optimize your resume and download it in one click, answer the quick questions that add your real numbers, draft a matching cover letter, and answer that job's application questions (the cover letter and the answers are two separate features, each its own credit, so you use only the one you need). It signs in with your existing account and uses the same credits, so nothing is duplicated. Everything it does is also possible in the web app by pasting the posting; the extension just removes the copy-paste.

Will the extension auto-apply to jobs for me?+

No, and that's deliberate. The extension can draft answers to application questions for you to copy in, but it never fills out and submits forms on its own. Fully automated mass-applying produces exactly the low-quality applications recruiters have learned to filter out, and it can violate job boards' terms. We help you apply better, not just more, so you always stay in control of what gets sent.

Does the extension cost extra?+

No. The extension uses the same account, the same credit balance, and the same pricing as the web app. Yes Scores stay free in the extension too.

🔒 Account, security & privacy

What happens to my resume data? Who can see it?+

Your resume and generated documents are stored encrypted in our database (Supabase/Postgres) and are visible only to your account, enforced by row-level security at the database layer rather than just application code. We don't sell your data, we don't share it with employers or data brokers, and AI processing happens via API calls that don't train public models on your content.

How do I reset my password?+

Click 'Forgot password?' on the login page, enter your email, and we'll send a reset link (valid for one hour). If you're already logged in, you can change your password from Settings → Account → Change password.

Can I delete my account and data?+

Yes. Contact us from your account email and we'll permanently delete your account, resumes, generations, and application history. Payment records are retained only as required for tax and accounting law.

Is payment information safe?+

All payments run through Stripe, a PCI-DSS Level 1 payment processor used by millions of businesses. Your card details go directly to Stripe; YesPile servers never see, store, or transmit your card number.

💬 Getting help

How do I contact support?+

Two ways. Fastest: the chat bubble in the corner of this page. It answers most questions instantly, and if it can't help, it connects you to a human. Direct: email support@yespile.app and a person will reply, typically within one business day. For billing issues, include the email on your account so we can find your purchase.

Is the support chat a human?+

It starts as an AI assistant that knows YesPile inside out (pricing, features, troubleshooting), so most questions get answered in seconds, even at 3 a.m. If your issue needs a person (billing disputes, account problems, anything sensitive), tell it so or click 'Talk to a human' and it hands the conversation, with your permission, to support@yespile.app along with the chat transcript so you don't have to repeat yourself.

I found a bug or have a feature idea. Where does it go?+

We genuinely want it: support@yespile.app with 'bug' or 'idea' in the subject line. Bug reports with a screenshot and the page URL get fixed fastest. Feature ideas go straight onto the roadmap board the founders actually use.

Still curious? Try it on a real job.

Watch your own resume get optimized for a job you actually want - free, no account or card needed.

Try YesPile free